FAQ

How do I measure my head for sizing?

Use the following diagram to determine the size needed. 

Are Hybrid wigs real hair?

Yes, hybrid wigs are made of 100% human hair.

What are Hybrid wigs? 

Hybrid Wigs are wigs that the hairline is replaced with kinky textured hair.  Each hairline strand is hand tied in a gradient for a more natural appearance. There are 3 different hairline textures to choose from: 4A, 4B & 4C.  As you go from 4A to 4C the hairline texture gets progressively kinkier. 

Do your wigs require glue for installation?

No, all Mellow Diamond wigs include combs for glueless installation.  They also come with an adjustable band for additional support and security.  They can be worn with or without holding spray. 

What is the difference between lace frontal, closures, lace front & full lace wigs? 

Lace frontals: These wigs are made with a 13x6 lace frontal and bundles.
Lace closures: These are constructed with 6x6 closures and are highly recommended for first-time wig wearer /beginners as they require less maintenance than a frontal.
Lace front: These units are factory-made and they have a parting space by up to 6 inches on top of the head. With lace along the hairline similar to a frontal unit.
Full lace wigs: A full lace wig features lace throughout the entire unit and is more versatile than a frontal, a full lace typical can be worn in a bun, a ponytail, up down styling, and offers a lot more styling options than a traditional frontal. These wigs are more expensive due to their versatility, and are also more delicate, meaning they are more likely to shed.

    Do you ship internationally?

    Yes.  International orders are subject to import fees/tax at the time of the delivery.  Upon delivery the carrier will charge you an additional fee which is based on the declared value of the items shipped.  This price must correlate with the insurance placed on the wig for loss.  Should insurance be lowered to save on the import price, then insurance must be forfeited.  
      CAN I SEND YOU MY WIG AND HAVE YOU MODIFY THE HAIRLINE?
      At this time we do not provide that service.  
        WILL THE KNOTS ON MY WIG BE BLEACHED? 
        Yes. Our wigs are 100% customized which includes the knots already bleached, hairline  pre-plucked, & baby hair already cut. Adding an elastic band with clips/combs is optional.
          CAN I BLEACH OR COLOR MY WIG?

          Yes. Our hair is 100% human which makes it easy to achieve blond tones and a perfect lift. We strongly recommend that you get your hair professionally colored to prevent damage to the hair. We are not responsible for any damages to the hair once it is shipped.

            What is the best way to take care of my wig?

            • The lace will last longer with using holding spray like (ebin, or bold hold) as opposed to glue.
            • Detangle from the ends with conditioner, and avoid getting conditioner in the lace.

            How can I wash my wig?

            While washing it is best practice to wash the lace from the inside of the cap. The hair can be washed topside but for the lace; turn the cap inside out and allow the water to pour through.  If in doubt, demonstration videos can be found on Youtube. 

            How long will my unit last? 

            • 2-3 years with proper care, maintenance and moderate wear.  For proper storage, silk bags are provided with each unit for when not in use. 
            • It is best practice to install your wig without the aid of glue, as this can decrease the life of the hairline.  Holding spray is advised. 
            • Frontals and closures may go through a balding stage after 4-6 months.  If this occurs they will may need to be replaced. 
            SHOULD I EXPECT SHEDDING?
            • It is possible that you may experience a small amount of shedding, all hair sheds! It’s vital that you aren’t being rough with your unit when styling. Please make sure to read our hair care tips on your thank you card that comes with your package, keep your hair moisturizer but do not use a lot of products to avoid hair from getting oily and weighing down the hair as it would lose its body when styling.

              HOW CAN I CONTACT YOU ABOUT MY ORDER?
              • You can email us at mellow.dimes@gmail.com. Please allow 24-48 hours for an email response. We will get answers your email quicker depending on how many emails we have to answer, you can send us a follow-up email if the allotted time has passed and you haven’t received a response.

              NOTE TO BUYER

              For custom units: Please make sure to properly measure your head circumference and ear to ear measurements for a proper fit as those are the more important measurements, we are not responsible for improper measurements sent to us. There are no refunds for wigs that are too small or too big. We are not responsible for incorrect measurements provided by you.