Shipping, Returns & Exchanges

REFUNDS & EXCHANGES

WIG MUST BE UN-WORN, LACE MUST NOT BE CUT AND REQUEST MADE WITHIN 14 DAYS OF RECEIVING.

Wigs purchased from the Ready to Ship collection may be exchanged for wigs of greater or equal value.  

Wigs purchased from the Made to Order collection may only be returned or exchanged in the event of defect. 

SHIPPING 

Orders from the Ready to Ship collection placed during normal business hours will be shipped within 1-3 business days.  Orders placed after 5PM EST will be considered as being placed on the following business day. Business days are Monday to Friday.

Made to Order Hybrid Wigs are in production for 15-20 business days.

Made to Order Non-Hybrid Wigs are in production for 5-10 business days.

Standard shipping takes 3 to 5 business days for your order to be delivered.  Express shipping carries a 1-3 day delivery time.  Shipping time is in addition to the production time.

Holidays and weekends are not included within the shipping time frame.  Shipping time may be longer with international orders.  Each mentioned shipping length is an estimate. 

INTERNATIONAL ORDERS

International orders are subject to import fees/tax at the time of the delivery.  Upon delivery the carrier will charge an additional fee.