Shipping, Returns & Exchanges

REFUNDS & EXCHANGES

THE WIG MUST BE UN-WORN, LACE MUST NOT BE CUT AND REQUEST MADE WITHIN 14 DAYS OF RECEIVING. Returns can only be made in the instance of defect.  Exchanges may be made for non-custom wigs and are done at the buyers expense and only for wigs of greater or equal value.  Made to Order wigs fall under our final sale policy and may not be returned or exchanged except due to defect.  Please refer to our measurement guide to ensure proper sizing. 

SHIPPING 

Orders from the Ready to Ship collection placed during normal business hours will be shipped by the end of the following business day.  Orders placed after 7PM EST will count as being placed on the following calendar day. At this time custom orders ship in 15-20 business days.  Standard shipping takes 2-4 business days for your order to be delivered.  Express shipping carries a 1-2 day delivery time.  Please note that holidays and weekends are not included within our shipping time frame.  Shipping time may be longer with international orders.  Each mentioned shipping length is an estimate. 

INTERNATIONAL ORDERS

International orders are subject to import fees/tax at the time of the delivery.  Upon delivery the carrier will charge an additional fee.